Frequently Asked Questions
Everything you need to know about our heritage, jewelry, and shipping.
What is the standard shipping time for orders?
Domestic orders within Ireland are typically delivered within 2-3 business days. International shipping to the UK, Europe, and North America usually takes 5-10 business days depending on customs processing.
How should I care for my Newbridge Silverware jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, hairsprays, and harsh chemicals. Store your jewelry in its original packaging and clean gently with a soft, dry polishing cloth.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do your products come with a warranty?
Yes, all Newbridge Silverware jewelry and giftware items are covered by a 2-year manufacturing warranty from the date of purchase against any production defects.
Can I have an item personalized or engraved?
Many of our pendants, frames, and gift items are suitable for engraving. Look for the 'Engravable' icon on the product page to add a custom message or initials to your selection.
Are your jewelry pieces nickel-free?
Yes, all of our jewelry collections are lead and nickel-safe, complying with international safety standards to ensure they are comfortable for those with sensitive skin.